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Provide essential IT service support, focusing on Windows Server and application technologies. Handle day-to-day IT support functions and maintenance activities.

Assist with core software applications, server operating systems, and physical device hardware or software maintenance.

Address escalated end-user issues with Windows Server hardware or software problems.

Manage the loading and removal of core and non-core software applications.

Execute moves, additions, and changes for Windows Server hardware and peripherals.

Undertake project or maintenance tasks under management or senior engineer guidance.

Perform basic asset control and tracking services.

Lead or assist with Windows server hardware and OS upgrades.

A foundational understanding of Windows Server and troubleshooting is beneficial. Prior Windows server software experience or relevant certifications will be advantageous. Experience with automation frameworks like PowerShell, Ansible, or Terraform is required.

Strong professionalism and work ethics are essential. The ability to follow documented processes and procedures with minimal supervision is key. Excellent customer support and communication skills are preferred.