Join a top-tier IT company recognized for its award-winning culture and commitment to employee growth. This role offers the chance to contribute to high-impact projects within a fast-growing organization, helping enterprise clients achieve technological transformation. At Iris Software, we are dedicated to being a trusted technology partner and providing a platform for professionals to realize their full potential.

We foster an environment where your contributions are valued, your ideas are heard, and your work makes a tangible difference. With opportunities for cutting-edge projects, personalized career development, continuous learning, and mentorship, you'll be supported to excel both personally and professionally.

Provide expert technical support for PeopleSoft applications, including diagnosing and resolving issues, addressing user inquiries, and documenting solutions. Focus on PeopleSoft Experience within Supply Chain and Financial Modules (Inventory, Manufacturing, Cost Accounting), and leverage SQL Server Database tools. Be prepared to learn alert monitoring and incident management for new modules, and utilize ServiceNow for ticketing and reporting.

Conduct regular system monitoring and preventative maintenance to ensure peak performance and stability. Stay current with the latest PeopleSoft technologies and best practices. Develop and maintain comprehensive documentation for all aspects of PeopleSoft application support. Proactively identify and resolve potential issues before they affect users. Implement strategies to enhance overall system efficiency and user satisfaction.

A Bachelor's degree in Computer Science, Information Technology, or a related discipline is required. Candidates should possess 1-3 years of experience in PeopleSoft application technical support. Significant experience with PeopleSoft Supply Chain modules, including General Ledger, Asset Management, Order Management, Billing, and month-end close processes, is essential. Familiarity with the ServiceNow ticketing system is necessary.

Strong analytical and problem-solving abilities are crucial, alongside excellent communication and interpersonal skills. The ability to work effectively both independently and as part of a team is expected. A passion for continuous learning and staying updated with relevant technologies is a key attribute. Mandatory competencies include Enterprise Applications (ERP - PeopleSoft) and Database Programming (SQL), along with strong communication and collaboration skills.