Join EY as a Senior Service Management Operations specialist to support global payroll operations. This role is instrumental in overseeing multi-country payroll engagements, ensuring adherence to a unified methodology, and providing crucial governance throughout the client lifecycle. You will contribute to risk mitigation, enhance corporate transparency, improve compliance, leverage data insights, and assist in developing additional product offerings. This position within the Service Management Office (SMO) is key to coordinating and delivering payroll services across borders.

EY is committed to fostering a career as unique as you are, offering global scale, support, and an inclusive culture to help you become your best self. We value your unique perspective to help EY build a better working world.

Serve as the SMO for international payroll clients and implementations. Support engagement teams in delivering global multi-country payroll (MCPO) services and managing client escalations. Ensure successful project delivery during implementation phases, focusing on timelines, scope, budget, and compliance. Facilitate smooth transitions from implementation to operational delivery and maintain ongoing account governance. Collaborate with cross-functional teams including sales, operations, and technology for seamless payroll service integration. Drive continuous improvement by utilizing Global Payroll Operate tools, technology, methodology, and processes. Share global methodology and best practices with team members. Cultivate strong stakeholder relationships and manage client communications. Prepare for client reviews and report on progress, challenges, and solutions. Identify opportunities for process optimization and implement innovative solutions. Coordinate annual tasks like calendar preparation and tool updates. Address escalations, resolve issues, conduct root cause analysis, and communicate findings. Support scope change processing and contract adjustments. Engage in client change management efforts, including new tool adoption and system upgrades. Proactively manage risks and issues with effective mitigation strategies. Assist with client budget preparation and invoice management. Manage client and EY team access to engagement platforms. Provide ad-hoc support for service-related inquiries.

A minimum of 7 years of relevant professional experience is required. Demonstrated understanding of payroll processes is essential. Familiarity with payroll technology platforms is beneficial. Proven project management experience and skills are necessary. Strong problem-solving abilities and client service skills are expected. Excellent analytical, interpersonal, and written/verbal communication skills are vital. Exceptional attention to detail is crucial for this role. Fluency in English is a requirement. Flexibility to work across global time zones is necessary.