Join EY and build a career that's as unique as you are. We are seeking a dedicated Staff member to support our multi-country payroll operations and governance. This role is integral to our Service Management Office (SMO), a global function dedicated to overseeing payroll services and ensuring client success worldwide.

As part of the SMO, you will help deliver and govern payroll engagements using a unified global methodology. Your contributions will be vital in tracking processes, providing subsidiary governance, mitigating risks, enhancing corporate transparency, improving compliance, and leveraging data insights to offer clients additional value.

Support the SMO team in managing multi-country client engagements and implementations. Assist engagement teams with the global delivery of payroll services and client escalations. Ensure projects are completed on time, within scope, and budget, while maintaining compliance. Drive continuous improvement by leveraging global payroll operate tools, methodologies, and processes. Develop and maintain strong stakeholder relationships, supporting client communications. Prepare for client reviews and create progress reports detailing challenges and solutions. Identify opportunities for process optimization and implement innovative solutions for enhanced service delivery. Maintain service management documentation, process flows, and procedures for consistency. Communicate effectively with cross-functional team members at all levels. Assist with data collation for SLA reporting and issue log maintenance. Support annual rollover tasks, including calendar preparation and tool updates. Address escalations, resolve issues, and perform root cause analysis for internal teams. Manage scope changes, contract adjustments, and documentation updates. Participate in client-related change management efforts for new tools, processes, and system upgrades. Contribute to implementing process improvements and ad-hoc projects. Proactively manage risks and issues, ensuring effective mitigation and transparent communication. Support budget preparation and invoice management. Manage client and EY team access to engagement platforms. Provide ad-hoc support for service-related inquiries and tasks.

A degree or undergraduate professional qualification is required. A minimum of 3 years of relevant work experience is necessary. Possess a client-serving and quality-focused mindset. Experience in service management and/or payroll coordination is beneficial. Project coordination experience is an advantage. Demonstrate strong attention to detail and the ability to thrive in a dynamic environment. Exhibit highly organized, proactive, and self-starter qualities. Capability to quickly learn new information, processes, and procedures. Ability to meet deadlines and effectively identify and resolve problems. Strong interpersonal, written, and verbal communication skills. Excellent command of the English language. Proficiency in using the Microsoft Office suite is essential.