Join EY and embark on a career path that is as unique as you are. Leverage our global scale, supportive culture, and advanced technology to become your best self. We are seeking an experienced Senior to join our Service Management Operations (SMO) team. This role is crucial for overseeing and coordinating multi-country payroll operations, ensuring seamless service delivery and robust governance across client engagements.

As part of SMO, you will be instrumental in applying a global methodology to manage end-to-end payroll processes. Your contributions will enhance corporate transparency, improve compliance, and drive the leverage of key data insights, offering clients enhanced product offerings and a better working world.

As a Senior within Service Management Operations, you will act as the primary SMO for multi-country clients and implementations. You will support engagement teams in delivering multiple clients globally, managing all client escalations effectively.

During project implementation, your role involves ensuring delivery on time, within scope, and budget, while maintaining compliance. You will also support the smooth transition of projects into operational delivery and manage ongoing account governance according to client expectations and Global Payroll Operate procedures. Furthermore, you will coordinate with cross-functional teams, contribute to continuous improvement by leveraging global tools and best practices, and develop strong stakeholder relationships.

Key duties include supporting client reviews, preparing progress reports, identifying opportunities for process optimization, and driving the implementation of innovative solutions. You will also coordinate annual rollover tasks, manage escalations and issues with root cause analysis, support scope changes, and contribute to client-related change management efforts. Additionally, you will assist with budget preparation, invoice management, and managing access to engagement platforms, providing ad-hoc support as needed.

We are looking for individuals with a minimum of 7 years of work experience, possessing a strong understanding of payroll processes and familiarity with payroll technology platforms. Essential skills include robust project management capabilities, exceptional problem-solving abilities, and a proven track record in client service.

Candidates should demonstrate strong analytical skills, excellent interpersonal abilities, and effective written and verbal communication skills. A keen eye for detail is also crucial for this role. Fluency in English is mandatory, and flexibility to operate within a global, cross-time-zone environment is highly valued. Experience in risk management and managing stakeholder relationships will be beneficial.