Embark on a career journey with EY, a global leader dedicated to building a better working world. We are seeking an experienced Assistant Manager to lead multi-country payroll operations. This role is crucial for ensuring seamless service delivery, robust governance, and leveraging data insights to enhance client offerings and mitigate risks.

Join our Service Management Office (SMO), a central hub designed to orchestrate global payroll services in alignment with EY's best practices. Your expertise will drive operational excellence and contribute to our vision of becoming a top-tier global payroll outsourcing provider.

As an Engagement Manager, you will oversee multi-country payroll engagements and global client escalations. During implementation, support global leads to ensure projects are delivered on time, within scope, and budget. Manage the transition to operational delivery and maintain ongoing account governance.

Coordinate with sales, operations, and technology teams for integrated service delivery. Provide strategic guidance on global payroll compliance and regulations. Drive innovation and continuous improvement, leveraging EY's global tools and methodologies. Mentor teams, fostering a culture of excellence and disseminating global payroll best practices.

Cultivate strong client relationships as the primary point of contact. Conduct regular client reviews, detailing progress and challenges. Identify and implement process optimizations for enhanced service delivery. Proactively manage risks and issues to ensure service continuity. Participate actively in client pursuits and business development activities.

We are looking for a professional with at least 7 years of global payroll experience, encompassing operations and management with a strong international focus. A deep understanding of the multi-country payroll outsourcing market, regulations, compliance, and best practices is essential.

Demonstrated experience with payroll technology platforms and their application to improve operations is required. Proven success in managing large-scale, complex global projects, coupled with strong project management skills, is key. You should possess exceptional problem-solving abilities for complex issues and a talent for innovating processes and procedures.

Strong client service skills, win-win conflict resolution, and excellent communication (written and verbal) and presentation skills are vital. The ability to scope new opportunities, develop proposals, and build client relationships by understanding unique needs is necessary. Excellent leadership and team management skills are expected to inspire and coach cross-functional teams.

We also value strong analytical skills, attention to detail, and the ability to build and maintain relationships at all organizational levels. Experience in driving strategic discussions on process efficiencies and building internal EY networks to promote connected services is advantageous. Willingness to travel and flexibility to operate across global time zones is required.