Join EY and build a career defined by your unique strengths. As a Manager within the Global Delivery Services (GDS) People Advisory Services (PAS) team, you will drive client service delivery for a specific region or specialization. This role involves leading large teams, mentoring Assistant Managers, Team Leads, and Associates, and ensuring contractual Service Level Agreements (SLAs) are met.

This opportunity is at the heart of EY's mission to build a better working world. You'll leverage your knowledge, skills, and experience to help clients achieve their business objectives. Expect continuous learning, growth, and the satisfaction of delivering high-quality, impactful work and advice.

EY GDS is a collaborative, global network operating across multiple locations. We offer diverse career paths and the chance to work with renowned global brands, fostering an environment where you can develop skills and insights throughout your career. Embrace transformative leadership and contribute to an inclusive culture.

Manage and develop high-performing teams, including Assistant Managers, Team Leads, Senior Associates, Advanced Associates, and Associates.

Ensure the team consistently meets contractual Service Level Agreements (SLAs).

Oversee operational resourcing and monitor team processes for efficiency and quality.

Review and escalate issues and queries to leadership, ensuring timely resolution.

Facilitate the transition of work and onboard new clients, seamlessly integrating them with delivery teams.

Implement improvements to enhance team efficiency and performance.

Provide leadership with regular reports on utilization, time allocation, SLA compliance, and quality metrics.

Identify development areas for team members and provide targeted coaching and mentoring.

Demonstrate strong leadership in developing capabilities and managing employee escalations independently.

Spearhead capability-building initiatives and provide focused career path mentoring.

Explore opportunities to expand GDS services through consistent delivery of exceptional work.

Establish and maintain strong, long-term relationships with both internal and external clients.

A minimum of 10-12 years of prior professional experience is required.

Proven experience in managing large teams and overseeing client service delivery.

Demonstrated expertise in operational resourcing, team development, and process improvement.

Strong analytical and critical thinking skills are essential for problem-solving and strategic decision-making.

Excellent communication, management, and leadership skills to effectively guide and inspire teams.

Proficiency in project management principles and practices.

Experience in immigration services for any geography or geographies is a prerequisite for this role.

Ideally, candidates will also possess experience within the broader Immigration process and Global Mobility.

We are seeking individuals with a proven track record of leading teams and collaborating with clients in People Advisory Services.