This role focuses on configuring and supporting packaged or SaaS applications, ensuring features align with evolving business needs and maintaining system stability. You will utilize standard tools, APIs, and low-code platforms to develop solutions that meet business objectives while preserving compatibility and performance. The position requires a strong understanding of IT service management processes and workflows.

Key responsibilities include becoming a subject matter expert (SME) and performing independently. You will actively participate in team discussions, contribute to problem-solving, and collaborate with cross-functional teams to translate requirements into technical configurations. Monitoring application performance, troubleshooting issues, and documenting changes are essential. You will also assist junior team members by sharing knowledge and best practices.

A minimum of 3 years of experience in ServiceNow IT Service Management (ITSM) is mandatory. Proficiency in ServiceNow ITSM, including configuration and customization of modules, is required. The role also demands the ability to work with APIs for system integration and familiarity with low-code development platforms. Strong problem-solving skills and meticulous attention to detail are crucial for maintaining system stability.