Seeking a skilled Packaged/SaaS Application Engineer to configure and support packaged or cloud-based applications. This role focuses on adapting features, managing releases, and ensuring overall system stability. You will leverage standard tools, APIs, and low-code platforms to align solutions with business needs while maintaining compatibility and performance.

This position requires independent performance and development into a subject matter expert. Active participation in team discussions and problem-solving is essential. Collaboration with cross-functional teams to gather requirements and implement application enhancements will be a key aspect of the role.

Key responsibilities include monitoring application performance, troubleshooting issues to maintain optimal system functionality, and documenting configuration changes. You will also maintain knowledge base articles and assist junior team members by sharing expertise and guiding best practices. The role involves contributing solutions to work-related challenges and actively participating in team discussions to drive project success.

A minimum of 3 years of experience is mandatory, with a specific focus on ServiceNow. Candidates must possess proficiency in configuring and customizing ServiceNow modules and have a strong understanding of APIs and integration techniques within ServiceNow environments. Familiarity with low-code platforms, standard tools, release management processes, and system stability during updates is expected. The ideal candidate will be skilled in troubleshooting technical issues to ensure continuous application performance.