Join us as a Packaged/SaaS Application Engineer, focusing on configuring and supporting packaged or SaaS applications. You will adapt features, manage releases, and ensure system stability.

Leverage standard tools, APIs, and low-code platforms to align solutions with business needs while maintaining compatibility and performance. This role is crucial for tailoring applications to meet evolving business requirements.

- Independently perform duties and aspire to become a Subject Matter Expert (SME). - Actively participate and contribute to team discussions. - Provide solutions to work-related challenges. - Collaborate with cross-functional teams for requirements gathering and implementing enhancements. - Monitor system performance and resolve issues to maintain optimal service levels. - Document configuration changes and maintain the knowledge base. - Mentor junior team members by sharing knowledge and best practices.

A minimum of 3 years of experience is required in ServiceNow Human Resource Service Delivery (HRSD).

Candidates must possess proficiency in ServiceNow HRSD, including experience with configuring and customizing its modules. A strong understanding of application programming interfaces, integration techniques, and low-code development platforms is essential.

Additional requirements include the ability to analyze system performance, implement improvements for stability, and skilled troubleshooting of technical issues within packaged or SaaS applications. A full-time education spanning 15 years is also a prerequisite for this position.