Join our team as a Packaged/SaaS Application Engineer, focusing on configuring and supporting packaged or SaaS applications. This role is crucial for adapting features, managing releases, and ensuring overall system stability. You will leverage standard tools, APIs, and low-code platforms to develop solutions that align with business needs, maintaining both compatibility and performance.

This position offers an opportunity to become a Subject Matter Expert (SME) and contribute significantly to team discussions and problem-solving. Collaboration with cross-functional teams will be key to gathering requirements and translating them into effective technical configurations.

Key responsibilities include independently configuring and supporting packaged/SaaS applications to meet evolving business requirements. You will manage application releases and ensure system stability for seamless operations. A significant part of the role involves using various tools, APIs, and low-code platforms to deliver solutions that align with organizational goals while maintaining optimal performance.

Expect to actively participate in team discussions, contribute to solutions for work-related challenges, and collaborate with cross-functional teams. You will monitor application performance, troubleshoot issues, document changes, and assist junior team members.

We are seeking an engineer proficient in ServiceNow Human Resource Service Delivery (HRSD). A strong understanding of the ServiceNow platform's capabilities and configuration options is essential. Experience with APIs, integration techniques within ServiceNow, and familiarity with low-code development platforms are also required. The ideal candidate possesses good problem-solving skills and the ability to analyze and improve system performance and stability.

Minimum of 2 years of experience in ServiceNow HRSD is mandatory. A foundational understanding of scripting, including server-side and client-side JavaScript (Business Rules, Script Includes, Client Scripts), is important for customization and development. Familiarity with integrating ServiceNow with other HR systems is a plus.