Join us as a Packaged/SaaS Application Engineer, focusing on configuring and supporting packaged or SaaS applications. This role is crucial for adapting features, managing releases, and ensuring overall system stability. You'll leverage standard tools, APIs, and low-code platforms to deliver solutions that precisely meet business needs while maintaining optimal performance and compatibility.

This position is designed for an experienced professional ready to take ownership and become a subject matter expert. Independent performance and active team participation are highly valued. You will be instrumental in providing effective solutions to technical challenges.

Key responsibilities include driving independent work and developing into a subject matter expert (SME). Active engagement and contribution in team discussions are expected. You will be responsible for delivering robust solutions to work-related problems. This role also involves collaborating with cross-functional teams to accurately gather requirements and implement application enhancements. Monitoring application performance and proactively troubleshooting issues are essential for maintaining system reliability. Documenting all configuration changes and maintaining a comprehensive knowledge base will ensure future accessibility and efficiency. Furthermore, you will support junior team members through knowledge sharing and guidance.

A strong foundation in ServiceNow Software Asset Management (SAM) is a must-have skill. Experience in configuring and customizing ServiceNow applications to align with specific business objectives is required. A comprehensive understanding of the software asset lifecycle management and associated compliance processes is essential. The ability to effectively work with APIs and integrate third-party tools within the ServiceNow platform is crucial. Familiarity with low-code development environments and automation workflows will be beneficial. Excellent problem-solving skills and meticulous attention to detail are necessary for effective application support. A minimum of 3 years of experience in ServiceNow Software Asset Management (SAM) is mandatory. A 15-year full-time education is also a requirement for this role.