This role focuses on configuring and supporting packaged or SaaS applications, specifically ServiceNow Field Service Management (FSM). Key responsibilities include adapting features, managing releases, and ensuring overall system stability.

You will leverage standard tools, APIs, and low-code platforms to align solutions with business needs, always maintaining compatibility and performance standards. The position requires independent work and becoming a subject matter expert.

Active participation in team discussions and contributing to problem-solving are essential. You'll also assist in troubleshooting application issues to guarantee optimal performance and user satisfaction.

- Configure and customize ServiceNow Field Service Management applications to meet specific business requirements. - Troubleshoot and resolve application issues to ensure optimal performance and user satisfaction. - Independently perform duties and develop expertise in the application. - Actively participate and contribute to team discussions and problem-solving efforts.

A minimum of 3 years of experience in ServiceNow Field Service Management is mandatory.

Proficiency in application configuration and customization, along with experience in low-code development platforms, is expected.

Familiarity with APIs and integration techniques, coupled with the ability to translate business requirements into technical solutions, is crucial.

Experience working within an Agile framework is also a requirement for this role.

Candidates must have completed 15 years of full-time education.