This Packaged/SaaS Application Engineer role focuses on configuring and supporting packaged or SaaS applications. The primary goal is to adapt features, manage releases, and ensure overall system stability. You will leverage standard tools, APIs, and low-code platforms to create solutions that align with business needs while maintaining performance and compatibility.

The role involves a deep dive into ServiceNow Human Resource Service Delivery (HRSD) for configuration and customization. It requires a proactive approach to problem-solving and a commitment to contributing to team discussions. Independent performance and becoming a subject matter expert are key expectations. You will also collaborate with cross-functional teams to translate business requirements into application enhancements.

- Independently perform duties and develop into a subject matter expert (SME). - Actively participate and contribute to team discussions and problem-solving sessions. - Collaborate with various teams to gather requirements and implement application enhancements. - Monitor system performance, troubleshoot issues, and ensure optimal operation. - Document configuration changes and maintain a knowledge base. - Mentor and assist junior team members by sharing knowledge and providing guidance.

- A strong command of ServiceNow Human Resource Service Delivery (HRSD) is essential. - Experience in configuring and customizing ServiceNow modules to meet specific business needs. - Familiarity with APIs and integration techniques within the ServiceNow ecosystem. - Proficiency in utilizing low-code platforms for scalable solution development and deployment. - Excellent problem-solving skills for addressing application challenges and performance optimization. - Understanding of release management processes and version control for packaged applications. - Minimum of 2 years of hands-on experience with ServiceNow HRSD. - Requires 15 years of full-time education.