This role focuses on configuring and supporting packaged or SaaS applications to align with evolving business needs. You will manage application releases and ensure system stability, leveraging standard tools, APIs, and low-code platforms. The goal is to deliver solutions that meet business objectives while maintaining compatibility and performance. Collaboration to understand requirements and adapt applications is key.

- Independently perform duties and become a subject matter expert. - Actively participate and contribute to team discussions. - Provide solutions to work-related challenges. - Collaborate with cross-functional teams for requirements gathering and application enhancements. - Monitor application performance and troubleshoot issues for system reliability. - Document configuration changes and maintain knowledge base. - Mentor junior team members through knowledge sharing and guidance.

- Minimum of 3 years of experience in ServiceNow Software Asset Management (SAM). - Proficiency in ServiceNow platform capabilities, including configuration and customization. - Familiarity with application programming interfaces and integration techniques. - Experience with low-code development environments for application modifications. - Strong problem-solving skills for technical challenges and performance optimization. - Understanding of software release management and version control processes.