Shape and maintain packaged or SaaS applications by configuring features, managing releases, and ensuring system stability. This role leverages standard tools, APIs, and low-code platforms to deliver solutions that meet business objectives while upholding compatibility and performance standards.

This position focuses on adapting applications to evolving business needs, managing release cycles, and guaranteeing robust system performance. The engineer utilizes various development tools and APIs to create effective solutions that align with organizational goals and maintain cross-platform compatibility.

- Become a subject matter expert and perform duties independently. - Actively participate and contribute to team discussions and problem-solving. - Develop and implement solutions to address work-related challenges. - Collaborate with cross-functional teams to define requirements and implement enhancements. - Monitor system performance and resolve issues to ensure optimal operation. - Document configuration changes and maintain knowledge base resources. - Support junior team members by sharing expertise and providing guidance.

- A minimum of 3 years of direct experience with ServiceNow is essential. - Proficiency in ServiceNow, the ServiceNow Platform, and ServiceNow Core Developer capabilities is required. - Experience in configuring and customizing ServiceNow modules to align with specific business requirements. - Familiarity with ServiceNow APIs and integration methodologies is beneficial. - Ability to effectively use low-code platforms and development tools for automation. - Demonstrated strong problem-solving skills for addressing technical challenges in packaged applications. - Understanding of release management best practices and maintaining system stability is expected.