Join our team as a Packaged/SaaS Application Engineer, focusing on configuring and supporting packaged or cloud-based applications. You will play a key role in adapting features, managing releases, and ensuring robust system stability. This position utilizes standard tools, APIs, and low-code platforms to align solutions precisely with business needs, maintaining both compatibility and peak performance.

This role offers an opportunity to become a subject matter expert and contribute significantly to team discussions and problem-solving. You will collaborate with cross-functional teams, monitor application performance, and document all system modifications.

- Configure and support packaged or SaaS applications, tailoring features to meet evolving business requirements. - Manage software releases and ensure consistent system stability for seamless operations. - Leverage standard tools, APIs, and low-code platforms for solution development. - Monitor application performance, troubleshoot issues, and maintain high availability. - Document configuration changes and system modifications accurately. - Collaborate with cross-functional teams to gather requirements and implement enhancements. - Provide solutions to work-related problems and actively participate in team discussions.

- Minimum 3 years of experience, with a strong focus on ServiceNow Performance Analytics. - Proficiency in designing and implementing performance dashboards and reports within ServiceNow. - Solid understanding of data collection, analysis, and visualization techniques. - Experience with APIs for integrating data from multiple sources. - Familiarity with low-code development platforms for application customization. - Knowledge of system release management and configuration control processes. - A commitment to continuous learning and becoming a subject matter expert.