Seeking a Packaged/SaaS Application Engineer to configure and support applications, manage releases, and ensure system stability. This role involves adapting features to meet business needs using standard tools, APIs, and low-code platforms while preserving compatibility and performance. The ideal candidate will become a subject matter expert, contributing solutions and collaborating with cross-functional teams. Continuous monitoring and adjustment are key to providing seamless user experiences and supporting operational efficiency.

- Independently perform tasks and develop expertise. - Actively participate and contribute in team discussions. - Provide solutions to work-related challenges. - Gather requirements and implement application enhancements collaboratively. - Monitor system performance and troubleshoot issues for high availability. - Document configuration changes and maintain system modification records. - Assist with application upgrades and patch execution. - Mentor junior team members and share best practices.

- Minimum 3 years of experience with ServiceNow IT Operations Management (ITOM). - Proficiency in configuring and customizing SaaS applications. - Familiarity with APIs and low-code platforms for integration and automation. - Strong problem-solving skills to optimize system performance. - Ability to manage application releases and deployment processes. - Knowledge of monitoring tools for system stability. - A 15-year full-time education is mandatory.