Join our team as a Packaged/SaaS Application Engineer, a key role focused on configuring and supporting packaged or SaaS applications. You will tailor features to business needs, manage application releases, and ensure system stability. This position leverages standard tools, APIs, and low-code platforms to deliver robust solutions that align with organizational objectives while maintaining performance and compatibility.

This role offers an exciting opportunity to become a subject matter expert and contribute significantly to team discussions and problem-solving. You'll collaborate with cross-functional teams to gather requirements and translate them into effective technical configurations, ensuring smooth application functionality.

Key responsibilities include independent performance and becoming a subject matter expert (SME). You will actively participate and contribute to team discussions, providing solutions to work-related challenges. The role involves collaborating with cross-functional teams to gather requirements and translate them into technical configurations. Monitoring system performance, troubleshooting issues, and documenting configuration changes are also crucial. You will maintain knowledge repositories and assist junior team members by sharing best practices.

We are seeking a Packaged/SaaS Application Engineer with a strong proficiency in ServiceNow, including hands-on experience with ServiceNow Custom Apps/App Engine. The ideal candidate can design and deliver custom applications, workflows, integrations, data models, and user experiences. A minimum of 3 years of experience in ServiceNow is required, with a preference for 2-5 years total experience. A full-time education spanning 15 years is a prerequisite. Familiarity with APIs, integration techniques, and low-code development platforms is essential. Ability to manage application releases, perform system upgrades, and troubleshoot cloud-based applications is also expected.