Join our team as a Packaged/SaaS Application Engineer, a crucial role in shaping and maintaining our software solutions. You will be instrumental in configuring and supporting packaged or SaaS applications, ensuring their features align with business needs. This involves managing releases, maintaining system stability, and leveraging standard tools, APIs, and low-code platforms to deliver high-performing solutions.

This position offers the opportunity to take full ownership of the design and continuous improvement of packaged or software-as-a-service solutions. Daily activities focus on managing configuration settings, coordinating system integrations, and overseeing release cycles for smooth deployments. You will be responsible for establishing and upholding platform standards to guarantee system stability and optimal performance, aligning with both business objectives and vendor requirements. Effective collaboration with various stakeholders to balance technical and operational needs is key.

As a Packaged/SaaS Application Engineer, you will be expected to perform independently and develop into a Subject Matter Expert (SME).

Key responsibilities include: - Actively participating and contributing to team discussions. - Providing solutions to work-related problems. - Leading efforts to document and communicate best practices and platform standards for project consistency. - Mentoring junior team members to foster their professional growth and enhance team capabilities. - Collaborating with cross-functional teams to identify and resolve technical challenges impacting solution delivery. - Continuously evaluating and recommending improvements to enhance system performance and reliability.

The ideal candidate will possess a minimum of 3 years of experience, with a strong emphasis on ServiceNow Hardware Asset Management (HAM).

Essential skills include: - Proven proficiency in ServiceNow Hardware Asset Management (HAM). - Solid understanding of configuration management and integration techniques within ServiceNow environments. - Experience in managing software release processes and ensuring seamless deployment of updates. - Ability to establish and enforce platform standards aligned with business and vendor requirements. - Skilled in troubleshooting and resolving complex technical issues related to hardware asset management. - Excellent communication skills for effective collaboration with diverse teams and stakeholders.

This role requires a 15-year full-time educational background. Prior experience in ServiceNow Hardware Asset Management (HAM) is mandatory, with a minimum of 3 years required.