Engage as a Packaged/SaaS Application Engineer, focusing on configuring and supporting packaged or SaaS applications. This role involves adapting features, managing releases, and ensuring robust system stability.

You will leverage standard tools, APIs, and low-code platforms to craft solutions that meet business needs while maintaining compatibility and optimal performance.

The position emphasizes becoming a subject matter expert and actively contributing to team discussions and problem-solving.

Take ownership of tasks and develop deep expertise in your domain.

Actively participate in team discussions and contribute to solution development.

Collaborate with various teams to gather requirements and implement enhancements.

Monitor application performance, troubleshoot issues, and ensure optimal system functionality.

Document all configuration changes and maintain records for knowledge sharing and compliance. Assist junior team members with guidance and best practices.

A minimum of 3 years of experience is required, with a focus on ServiceNow Performance Analytics.

Proficiency in designing and implementing performance dashboards and reports within ServiceNow is essential.

Strong understanding of application configuration and release management processes is needed.

Ability to utilize APIs and low-code platforms for customization and functional extensions is key.

Familiarity with data analysis and performance monitoring techniques to ensure system reliability is expected.

A 15-year full-time education is a prerequisite for this role.