This role focuses on configuring and supporting packaged or SaaS applications, adapting features, and managing releases to ensure system stability. Leverage standard tools, APIs, and low-code platforms to create solutions that meet business needs while maintaining performance and compatibility.

Develop expertise in ServiceNow Customer Service Management (CSM) to tailor applications and drive efficient customer service operations. Your contributions will be crucial in aligning technical solutions with strategic business objectives.

- Become a subject matter expert and perform duties independently. - Actively participate and contribute to team discussions and problem-solving. - Design and implement effective application configurations based on gathered requirements. - Monitor application performance, identify areas for enhancement, and improve user experience. - Maintain detailed documentation of configuration changes for audits and knowledge sharing. - Mentor junior team members by sharing best practices and providing guidance.

- Minimum 3 years of experience with ServiceNow Customer Service Management (CSM). - Demonstrated proficiency in CSM Developer, App Engine, Case Management, Data Migration, Advanced workflow, and ServiceNow Scripting API. - Strong understanding of application configuration and customization within SaaS environments. - Experience utilizing Application Programming Interfaces (APIs) for integration and platform extension. - Familiarity with low-code development platforms for scalable solutions. - Ability to troubleshoot and resolve system issues effectively. - Knowledge of release management processes and version control. - Completed 15 years of full-time education.