This role focuses on configuring and supporting packaged or SaaS applications to meet evolving business needs. Key responsibilities include managing application releases and ensuring system stability. You will leverage standard tools, APIs, and low-code platforms to deliver solutions that align with business objectives, maintaining compatibility and optimal performance.

As a Senior ServiceNow Developer, your day-to-day activities will involve adapting application features, managing releases, and ensuring the smooth functioning of the system. You'll utilize various tools, APIs, and low-code platforms to create solutions that support organizational goals while preserving system compatibility and performance. Collaboration with diverse teams and proactive monitoring of application health are essential aspects of this position.

- Take ownership of tasks and develop into a subject matter expert. - Actively participate and contribute to team discussions. - Provide effective solutions to work-related challenges. - Collaborate with cross-functional teams to gather requirements and implement enhancements. - Monitor application performance and resolve issues to ensure high availability. - Document all configuration changes and maintain the knowledge base. - Mentor and guide junior team members.

This position requires a minimum of 3 years of dedicated experience in ServiceNow IT Operations Management (ITOM). A strong understanding of IT service management processes and best practices is essential. You should be proficient in integrating ITOM tools using APIs and scripting, and comfortable working with low-code platforms for customization and functional extensions.

Familiarity with release management and change control procedures is expected. Excellent problem-solving skills, with a keen focus on maintaining system stability and performance, are crucial. A foundational education of 15 years of full-time study is also a prerequisite for this role.