Join our team as a Packaged/SaaS Application Engineer, focusing on configuring and supporting packaged or SaaS applications. Your role will involve adapting features, managing releases, and ensuring robust system stability. You will leverage standard tools, APIs, and low-code platforms to align solutions with business needs, while carefully preserving compatibility and performance.

This position offers an opportunity to become a subject matter expert and actively contribute to team discussions. You will be instrumental in providing effective solutions to work-related challenges and collaborating with cross-functional teams to implement application enhancements.

Key responsibilities include monitoring application performance and troubleshooting issues to maintain system reliability. You will also be tasked with documenting configuration changes and maintaining a knowledge base for future reference. Share your expertise by assisting junior team members, guiding them on best practices, and fostering a collaborative team environment.

Expect to perform independently, developing deep expertise in your domain. Active participation and contribution in team discussions are highly valued. You will play a crucial role in providing solutions to complex work-related problems, ensuring the smooth operation and continuous improvement of our applications.

We are seeking candidates with a minimum of 3 years of experience in ServiceNow Software Asset Management (SAM). Proficiency in ServiceNow platform capabilities, including configuration and customization, is essential. Familiarity with application programming interfaces and integration techniques is required.

Candidates should possess the ability to work with low-code development environments to streamline application modifications. Strong problem-solving skills are necessary to address technical challenges and optimize system performance. A solid understanding of software release management and version control processes is also expected. A 15-year full-time education is a mandatory requirement for this role.