Join our team as a Packaged/SaaS Application Engineer, a role focused on configuring and supporting packaged or SaaS applications. You will adapt features, manage releases, and ensure system stability. Utilizing standard tools, APIs, and low-code platforms, you'll align solutions with business needs while maintaining compatibility and performance. This position offers the opportunity to become a subject matter expert and drive innovation in application development.

Key responsibilities include acting as a subject matter expert, actively participating in team discussions, and contributing to problem-solving. You will collaborate with cross-functional teams to gather requirements and implement enhancements, monitor application performance, and troubleshoot issues to ensure high availability. Additionally, you will document configuration changes, maintain knowledge bases, and mentor junior team members.

- Become an independent Subject Matter Expert (SME). - Actively participate in and contribute to team discussions. - Provide solutions to work-related problems.

Essential qualifications include a minimum of 3 years of experience with ServiceNow ITOM Discovery. Proficiency in configuring and supporting packaged or SaaS applications is required, along with experience using standard tools, APIs, and low-code platforms. A strong understanding of application release management and system monitoring is beneficial.

- Minimum 3 years of experience with ServiceNow ITOM Discovery. - Experience configuring and supporting packaged or SaaS applications. - Familiarity with APIs and low-code platforms. - Understanding of application release management and system stability. - 15 years of full-time education is required.