This role focuses on configuring and maintaining packaged or SaaS applications. Key responsibilities include adapting features, managing releases, and ensuring system stability. Utilizing standard tools, APIs, and low-code platforms is essential for aligning solutions with business needs while preserving performance and compatibility.

As a ServiceNow SPM expert, your daily activities will involve supporting these applications to meet dynamic business demands. This includes feature adaptation, release management, and system performance optimization. The role emphasizes leveraging standard tools, APIs, and low-code development for effective solution delivery that aligns with organizational objectives and maintains cross-component compatibility. Collaboration to resolve challenges and enhance application functionality is also integral.

- Develop expertise and operate independently as a subject matter expert. - Actively participate and contribute to team discussions and problem-solving sessions. - Provide solutions for work-related challenges and contribute to team goals. - Collaborate with cross-functional teams to gather requirements and implement application improvements. - Monitor system performance and troubleshoot issues to ensure optimal operation and reliability. - Document all configuration changes and maintain accurate system modification records. - Support junior team members by sharing knowledge and promoting best practices.

This position requires a strong command of ServiceNow Strategic Portfolio Management (SPM).

Essential qualifications include a robust understanding of application configuration and customization within SaaS environments. Experience with APIs for integrating third-party tools to expand application capabilities is crucial. Familiarity with low-code development platforms for efficient solution delivery is also expected.

The ideal candidate will possess the ability to analyze system performance metrics and implement enhancements. Proficiency in troubleshooting and resolving technical issues to guarantee system reliability is a key requirement. A minimum of 3 years of dedicated experience in ServiceNow SPM is mandatory. A full-time education spanning 15 years is also required.