As a Packaged/SaaS Application Engineer, you will be instrumental in configuring and supporting packaged or SaaS applications. This role involves adapting features, managing releases, and ensuring overall system stability.

You will leverage standard tools, APIs, and low-code platforms to align solutions with critical business needs. The primary focus is on maintaining compatibility and optimal system performance.

This is a full-time position requiring a minimum of 3 years of experience. The role is based in Pune.

- Configure and support packaged or SaaS applications to meet evolving business requirements. - Manage application releases and maintain system stability for seamless operations. - Utilize various tools, APIs, and low-code platforms to deliver effective solutions. - Collaborate with cross-functional teams to gather requirements and translate them into application configurations. - Monitor application performance and troubleshoot issues to ensure high availability and reliability. - Document configuration changes and maintain knowledge base articles for ongoing support.

This role requires proficiency in ServiceNow App Engine. Candidates should possess experience in designing and implementing application workflows and automation within the ServiceNow platform.

Strong understanding of APIs and integration techniques is essential for connecting packaged applications with other systems. The ability to use low-code development tools for customization is also a key requirement.

Familiarity with release management processes and version control in a SaaS environment is expected. Excellent problem-solving skills are necessary to identify root causes and implement effective solutions for application issues. A minimum of 3 years of experience in ServiceNow App Engine is required.