This role focuses on configuring and supporting packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Utilizing standard tools, APIs, and low-code platforms, you will align solutions with business needs while preserving compatibility and performance. The primary focus is on Asset Management.

As an IT Service Management Representative, your typical day involves overseeing the delivery and smooth operation of IT production systems and services. Continuous monitoring is key to ensuring infrastructure services remain available and reliable. You will actively support the lifecycle of service management, addressing issues to maintain client satisfaction and coordinating with stakeholders to manage risks effectively.

- Perform independently and become a Subject Matter Expert (SME). - Actively participate and contribute in team discussions. - Provide solutions to work-related problems. - Collaborate with cross-functional teams for seamless service delivery. - Monitor system performance and identify potential risks. - Document and communicate service incidents and resolutions. - Assist junior team members through knowledge sharing and guidance.

- Minimum 3 years of experience in Asset Management is required. - A 15-year full-time education is mandatory. - Proficiency in Asset Management is essential. - Strong understanding of IT service management principles and best practices. - Experience with monitoring and maintaining IT production systems and infrastructure. - Ability to analyze and resolve operational issues to minimize service downtime. - Familiarity with risk management processes related to IT services. - Effective communication skills for coordinating with clients and internal teams.