Join our team as a Packaged/SaaS Application Engineer, where you will configure and support critical applications. This role focuses on adapting features, managing releases, and ensuring system stability. You will leverage standard tools, APIs, and low-code platforms to deliver solutions that meet business needs while maintaining performance and compatibility.

This position requires a strong understanding of IT service management principles and workflows, coupled with hands-on experience in customizing and configuring ServiceNow modules to align with diverse business processes. The ability to develop and maintain integrations between ServiceNow and other enterprise systems is also a key aspect of this role.

In this role, you will independently configure and support packaged or SaaS applications, manage releases, and ensure system stability. You will utilize standard tools, APIs, and low-code platforms to align solutions with business requirements. Active participation in team discussions and providing solutions to work-related problems are expected. Collaboration with cross-functional teams to understand project needs and deliver effective software solutions is integral. You will also maintain and update existing software components to enhance performance and reliability, and assist junior team members by sharing knowledge and providing guidance.

We are seeking a Packaged/SaaS Application Engineer with a minimum of 2 years of experience, specifically in ServiceNow IT Service Management (ITSM). A 15-year full-time education is a prerequisite for this role. Proficiency in ServiceNow ITSM, including customizing and configuring its modules, is essential. A strong grasp of IT service management principles and workflows is required. Familiarity with scripting languages and automation within the ServiceNow platform is also beneficial. This role is based at our Mumbai office.