Shape and sustain packaged or SaaS applications as a Packaged/SaaS Application Engineer. This role involves tailoring application features, overseeing release cycles, and ensuring overall system stability. You'll leverage standard tools, APIs, and low-code platforms to create solutions that meet business objectives while maintaining peak performance and compatibility.

Independently drive projects and become a subject matter expert. Actively contribute to team discussions and problem-solving sessions. Collaborate with cross-functional teams to translate business needs into effective application configurations. Monitor application performance, troubleshoot issues, and maintain high availability. Document all configuration changes and update knowledge bases. Mentor junior team members, sharing expertise and best practices.

A strong command of ServiceNow Strategic Portfolio Management (SPM) is essential. Experience configuring and customizing ServiceNow applications is required. Familiarity with APIs and integration techniques for connecting enterprise systems is beneficial. Proficiency in low-code/no-code platforms for rapid development is a plus. Excellent problem-solving skills are necessary to address application challenges efficiently. Understanding of release management and version control within SaaS environments is important. A minimum of 3 years of experience in ServiceNow SPM is mandatory. Full-time education spanning 15 years is required.