Join our team as a Packaged/SaaS Application Engineer, focused on configuring and supporting packaged or SaaS applications. This role is crucial for adapting features, managing releases, and ensuring system stability. You will leverage standard tools, APIs, and low-code platforms to align solutions with business needs, maintaining optimal compatibility and performance.

This position offers a full-time opportunity to become a subject matter expert and contribute significantly to our application landscape. We encourage independent work and active participation in team discussions to solve complex problems and drive innovation.

Take ownership of application configuration and support, adapting features to meet evolving business needs.

Manage software releases effectively and ensure the overall stability and performance of the system.

Utilize standard tools, APIs, and low-code platforms to deliver robust solutions that align with organizational goals.

Collaborate with cross-functional teams to gather requirements, translate them into configurations, and monitor application performance.

Document all configuration changes meticulously to support knowledge sharing and compliance.

A strong foundation in ServiceNow Software Asset Management (SAM) is essential for this role.

Demonstrate proficiency in the ServiceNow platform, including its configuration options and capabilities.

Experience with APIs and integrating third-party tools within ServiceNow environments is highly valued.

Familiarity with low-code development platforms for customizing and extending application functionality is expected.

Possess the ability to troubleshoot and resolve issues related to software asset management and application performance.

A minimum of 3 years of experience in ServiceNow Software Asset Management (SAM) is required. A full-time education of 15 years is also a prerequisite.