This role focuses on configuring and supporting packaged or SaaS applications. The engineer will adapt features, manage releases, and ensure system stability, leveraging standard tools, APIs, and low-code platforms. The goal is to align solutions with business needs while maintaining compatibility and performance.

Collaboration with various stakeholders to enhance application functionality is a key aspect of daily activities. The position requires a candidate who can independently become a subject matter expert and actively contribute to team discussions.

- Independently perform duties and develop into a subject matter expert. - Actively participate and contribute to team discussions. - Provide solutions to work-related challenges. - Collaborate with cross-functional teams to gather requirements and implement enhancements. - Monitor application performance and troubleshoot issues. - Document configuration changes and maintain knowledge repositories. - Mentor junior team members by sharing knowledge and best practices.

- Minimum 3 years of experience in ServiceNow Software Asset Management (SAM). - Proficiency in configuring and customizing ServiceNow modules. - Familiarity with APIs and integration techniques. - Ability to utilize low-code/no-code platforms for rapid development. - Strong problem-solving skills for efficient issue resolution. - Understanding of software release management and version control. - A 15-year full-time education is required.