This role focuses on configuring and supporting packaged or SaaS applications to tailor features, manage releases, and ensure system stability. We leverage standard tools, APIs, and low-code platforms to align solutions with business needs while maintaining compatibility and performance. As a Customer Service Management Developer, your daily activities will involve using these tools to create solutions that meet organizational goals. Collaboration with various teams to monitor system health and implement necessary adjustments is a key part of this role.

As a subject matter expert, you will be expected to perform independently and actively participate in team discussions. You'll contribute to problem-solving and collaborate with cross-functional teams to gather requirements and translate them into effective application configurations. Monitoring application performance, documenting changes, and assisting junior team members are also essential duties.

A strong foundation in ServiceNow Customer Service Management (CSM) is essential, including expertise as a CSM Developer, App Engine, Case Management, Data Migration, Advanced workflow, and ServiceNow Scripting API. We require a minimum of 3 years of experience in this domain. Candidates should possess strong knowledge of application configuration and customization within packaged or SaaS environments, experience with APIs for integration, and familiarity with low-code development platforms. Troubleshooting skills and an understanding of release management processes are also necessary.