Join our team as a Packaged/SaaS Application Engineer, a role focused on configuring and supporting packaged or cloud-based applications. You will tailor features to evolving business needs, manage software releases, and ensure system stability and performance.

This position involves leveraging standard tools, APIs, and low-code platforms to create solutions that align with business objectives while maintaining system compatibility and optimal functionality.

The role demands continuous monitoring and adaptation to dynamic operational requirements, ensuring system integrity throughout.

As a Packaged/SaaS Application Engineer, you will be expected to develop into a subject matter expert and perform independently.

Key responsibilities include active participation in team discussions, contributing solutions to work-related challenges, and collaborating with cross-functional teams to gather requirements and implement application enhancements.

You will also monitor system performance, troubleshoot issues for seamless operation, document configuration changes, and mentor junior team members.

The ideal candidate will possess proficiency in Contact Center Technology Implementation.

Experience with integrating packaged or cloud-based applications using APIs and low-code platforms is essential. A strong understanding of software release management and version control processes is also required.

Candidates should demonstrate the ability to troubleshoot and resolve technical issues related to application configuration and performance, along with familiarity with system monitoring tools.