As a Packaged/SaaS Application Engineer, your role will involve configuring and supporting packaged or SaaS applications. This includes tailoring features to meet evolving business requirements, managing application releases, and ensuring system stability. You will leverage standard tools, APIs, and low-code platforms to develop solutions that align with business objectives while maintaining system compatibility and performance.

Your daily activities will include collaborating with stakeholders to understand their needs and continuously monitoring system health to ensure optimal functionality. This position requires an independent contributor who can become a subject matter expert.

This role is an exciting opportunity to create software that drives change and empowers users, contributing to technological advancements for clients.

You will be expected to perform independently and develop expertise in your area. Active participation and contribution in team discussions are essential.

Your contributions will include providing solutions to work-related challenges. You will collaborate with cross-functional teams to gather requirements and implement enhancements for applications.

Monitoring application performance and troubleshooting issues are key to maintaining optimal system functionality. You will also document configuration changes and maintain knowledge base articles for future reference. Additionally, you will assist junior team members by sharing knowledge and offering guidance on best practices.

A strong command of ServiceNow IT Operations Management (ITOM) is essential for this role. You should possess a solid understanding of IT service management processes and workflows.

Experience with integrating third-party tools and APIs within ServiceNow ITOM is highly desirable. The ability to use low-code platforms for application customization and automation will be a significant asset.

Familiarity with release management and change control procedures is expected. You should be skilled in troubleshooting and resolving complex application issues to ensure system reliability. A minimum of 3 years of experience in ServiceNow ITOM is required.