This role focuses on configuring and supporting packaged or SaaS applications, tailoring features to meet evolving business needs and ensuring system stability through release management. You will leverage standard tools, APIs, and low-code platforms to build solutions that align with business objectives while maintaining compatibility and performance.

Collaboration with various teams to monitor and optimize application functionality is a key aspect of daily activities. The position offers an opportunity to become a subject matter expert and contribute significantly to team discussions and problem-solving efforts.

Independently perform tasks and develop into a subject matter expert. Actively participate and contribute to team discussions. Provide effective solutions to work-related challenges. Collaborate with cross-functional teams to gather requirements and implement application enhancements. Monitor application performance, troubleshoot issues, and ensure continuous system availability. Document all configuration changes and maintain detailed records of system modifications. Assist and guide junior team members by sharing knowledge and best practices.

A minimum of 2 years of experience is required, specifically in ServiceNow Human Resource Service Delivery (HRSD). Proficiency in configuring and customizing ServiceNow modules to align with business requirements. Familiarity with utilizing APIs and integration techniques within ServiceNow environments. Experience with low-code platforms for developing and deploying application solutions. Strong problem-solving abilities to effectively address technical challenges and optimize system performance. Understanding of release management processes and version control for SaaS applications. This position requires 15 years of full-time education.