As a Packaged/SaaS Application Engineer, you will be instrumental in configuring and supporting packaged or SaaS applications. Your role involves adapting features, managing releases, and ensuring system stability.

You'll leverage standard tools, APIs, and low-code platforms to align solutions with business needs, maintaining compatibility and performance. This position offers an opportunity to be a subject matter expert and actively contribute to team discussions and problem-solving.

- Configure and support packaged or SaaS applications to adapt features. - Manage application releases and ensure system stability. - Utilize standard tools, APIs, and low-code platforms for solutions. - Collaborate with cross-functional teams for requirements and enhancements. - Monitor application performance and troubleshoot issues. - Document configuration changes and maintain knowledge repositories. - Provide guidance and share knowledge with junior team members.

A minimum of 3 years of experience with ServiceNow App Engine is required for this role. Proficiency in configuring and customizing SaaS applications using low-code platforms is essential.

Strong understanding of application lifecycle management, including release and deployment processes, is expected. The ability to work with APIs for third-party integrations and apply troubleshooting techniques to resolve system issues efficiently is also crucial.

Effective communication skills are necessary for collaborating with both technical and non-technical stakeholders. A full-time education of 15 years is a mandatory qualification for this position.