Join our team as a Packaged/SaaS Application Engineer, focusing on configuring and supporting packaged or SaaS applications. You will adapt features, manage releases, and ensure system stability. This role utilizes standard tools, APIs, and low-code platforms to align solutions with business needs while maintaining compatibility and performance.

As a key member, you'll contribute to delivering robust solutions that meet organizational goals. Collaboration with various teams to monitor and optimize application functionality will be integral to your daily activities.

- Drive independent work and develop expertise in your domain. - Actively participate and contribute to team discussions. - Provide effective solutions for work-related challenges. - Collaborate with cross-functional teams for requirement gathering and implementing enhancements. - Monitor system performance and troubleshoot issues to ensure optimal operation. - Document configuration changes and maintain the knowledge base. - Mentor and guide junior team members through knowledge sharing.

We are seeking a Packaged/SaaS Application Engineer with a strong command of ServiceNow IT Operations Management (ITOM).

Key qualifications include experience with configuring and customizing packaged or SaaS applications, familiarity with APIs and low-code platforms, and the ability to manage application releases while ensuring system stability and performance. Excellent problem-solving skills are essential for effectively addressing technical challenges. A minimum of 2 years of experience in ServiceNow ITOM is required, along with a foundational 15 years of full-time education.