Join our team as a Packaged/SaaS Application Engineer to configure and support critical packaged or SaaS applications. This role focuses on tailoring features, managing releases, and ensuring robust system stability.

You will leverage standard tools, APIs, and low-code platforms to build solutions that precisely meet business needs. A key aspect of this position is maintaining application compatibility and optimal performance.

This is an opportunity to become a subject matter expert and actively contribute to team discussions and problem-solving initiatives.

- Drive independent work and develop expertise to become a subject matter expert. - Actively participate and contribute to team discussions and strategic planning. - Provide innovative solutions to complex work-related challenges. - Collaborate with cross-functional teams to define requirements and implement enhancements. - Monitor application health and performance, troubleshooting issues to ensure high availability. - Maintain detailed documentation of configurations and updates for knowledge sharing.

- A minimum of 3 years of experience is mandatory, with a focus on ServiceNow Strategic Portfolio Management (SPM). - Proficiency in configuring and customizing packaged or SaaS applications is essential. - Familiarity with APIs and low-code platforms for developing effective solutions. - Demonstrated ability to manage application releases and ensure system stability. - Strong analytical and problem-solving skills to tackle technical challenges. - Excellent communication skills for effective collaboration with diverse teams and stakeholders. - A 15-year full-time education is a prerequisite for this role.