This role focuses on configuring and supporting packaged or SaaS applications to meet evolving business needs. The Application Engineer is responsible for managing features, overseeing release cycles, and ensuring system stability and performance.

Key responsibilities include aligning solutions with business objectives using standard tools, APIs, and low-code platforms, while maintaining compatibility and optimal functionality. The engineer will collaborate with cross-functional teams and monitor system performance to ensure high availability and reliability.

- Configure and support packaged or SaaS applications. - Manage application features and oversee release cycles. - Ensure system stability and performance. - Align solutions with business needs using standard tools, APIs, and low-code platforms. - Monitor system performance and troubleshoot issues. - Document configuration changes and system modifications. - Actively participate in team discussions and contribute to problem-solving.

- Minimum 3 years of experience, with a focus on ServiceNow Field Service Management (FSM). - Proven proficiency in ServiceNow FSM and a strong understanding of its platform capabilities. - Experience with APIs and integration techniques for enterprise systems. - Familiarity with low-code development environments for customization. - Ability to analyze and improve system performance and user experience. - Knowledge of release management processes within SaaS environments. - 15 years of full-time education required.