This role involves configuring and supporting packaged or SaaS applications, adapting features, and managing releases to ensure system stability. You will leverage standard tools and APIs to align solutions with business needs, maintaining compatibility and performance.

As a ServiceNow Senior Developer, you will customize packaged applications and software as a service solutions to meet evolving business demands. This includes managing application lifecycles and ensuring system robustness for seamless operations. The role requires utilizing various tools and APIs to deliver effective solutions that align with organizational objectives, ensuring both compatibility and optimal performance. Collaboration across teams to understand requirements and implement effective solutions is integral to daily tasks.

Become a subject matter expert and operate independently within the team.

Actively participate and contribute to team discussions and problem-solving.

Provide insightful solutions to challenges encountered in work.

Collaborate with cross-functional teams to gather business requirements and translate them into technical configurations.

Monitor application performance, troubleshoot issues, and maintain high availability and reliability.

Document all configuration changes and update knowledge base articles for ongoing support and future enhancements.

Mentor and guide junior team members, sharing knowledge and best practices.

A minimum of 3 years of experience with ServiceNow is essential.

Demonstrated proficiency in the ServiceNow platform and its various modules.

Experience in configuring workflows, business rules, and client scripts within ServiceNow.

Ability to integrate ServiceNow with external systems using APIs and web services.

Familiarity with low-code/no-code development environments for efficient application customization.

Knowledge of release management processes and version control within the ServiceNow ecosystem.

A minimum of 15 years of full-time education is a prerequisite for this position.