This role involves configuring and supporting packaged or SaaS applications. You will manage releases, ensure system stability, and leverage standard tools, APIs, and low-code platforms. The goal is to align solutions with business needs while maintaining compatibility and performance.

Configure and support packaged or SaaS applications. Manage releases and ensure system stability. Utilize standard tools, APIs, and low-code platforms for solutions. Align solutions with business needs, preserving compatibility and performance. Implement and configure ServiceNow Sales and Order Management (SOM/SOMT) with a focus on Order Management, Order Orchestration, and Order Activation. Develop strong experience with order decomposition, orchestration, fulfillment, and activation workflows. Configure and support the lifecycle of simple and complex products, bundles, promotions, and pricing rules. Manage the end-to-end transaction lifecycle across Opportunity, Quote, Order, Agreement, and Product Inventory. Perform attribute mapping between commercial and technical products/services. Integrate SOM/SOMT with OSS/BSS and external systems using REST APIs, IntegrationHub, or middleware.

Minimum 3 years of experience is required. A minimum of 15 years of full-time education is necessary. Must possess proven hands-on experience implementing and configuring ServiceNow Sales and Order Management (SOM/SOMT), with a primary focus on Order Management, Order Orchestration, and Order Activation. Demonstrate strong experience with order decomposition, orchestration, fulfillment, and activation workflows. Experience configuring and supporting the lifecycle of simple and complex products, bundles, promotions, and pricing rules. Proficiency in managing the end-to-end transaction lifecycle across Opportunity, Quote, Order, Agreement, and Product Inventory. Skilled in attribute mapping between commercial and technical products/services. Experience integrating SOM/SOMT with OSS/BSS and external systems using REST APIs, IntegrationHub, or middleware. Working understanding of Logik CPQ, including product catalog configuration, product modeling, configuration of complex products, bundles, and commercial offers. Working understanding of CPQ configuration rules, validation rules, dependencies, and pricing logic, as well as the Quote-to-Order handover into Order Management. Awareness of Logik Open APIs (REST) and how CPQ integrates with ServiceNow, including basic troubleshooting of CPQ integrations. Experience working in Agile / SAFe delivery teams, including refinement of features into user stories. Fluent English is required; German is a plus. Mandatory Certifications: ServiceNow CSA, ServiceNow CAD.