Lead the design and ongoing development of packaged or SaaS solutions. This involves managing configurations, integrations, and release cycles to ensure robust system performance and alignment with business needs and vendor constraints. Establish and enforce platform standards for stability and efficiency.

This role requires a strong understanding of packaged application architectures and a commitment to driving continuous improvement. Collaboration with stakeholders across various teams is essential for successful project outcomes and strategic decision-making.

- Act as a Subject Matter Expert, guiding and managing the team to achieve project goals. - Take ownership of team decisions and contribute to key cross-functional decision-making processes. - Provide effective solutions to complex problems affecting your immediate team and broader organizational units. - Champion the implementation of best practices to elevate solution quality and operational efficiency. - Facilitate clear communication channels between technical teams and business stakeholders, ensuring project objectives are met. - Mentor and develop junior team members, fostering their professional growth.

- Demonstrated expertise in ServiceNow Strategic Portfolio Management (SPM) is essential. - Proficient in configuring and integrating packaged or SaaS applications. - Proven experience managing software release cycles and upholding quality standards. - Ability to define and enforce platform standards that enhance system stability and performance. - Skilled in cross-team collaboration to tackle intricate technical challenges and drive solution enhancements. - A minimum of 3 to 5 years of relevant experience is required. - A full-time education spanning 15 years is a prerequisite.