As a Packaged/SaaS Application Engineering Lead, you will be instrumental in shaping the future of our packaged and software-as-a-service solutions. Your role involves taking full ownership of the design, configuration, and continuous evolution of these critical platforms.

You will establish and enforce robust platform standards, ensuring optimal stability, performance, and adherence to both business needs and vendor specifications. This position requires a strategic approach to integrations and release management, ensuring seamless operations and alignment with overall company objectives.

You are expected to operate as a subject matter expert, independently driving initiatives and contributing actively to team discussions. A key aspect of this role involves providing innovative solutions to complex challenges.

Lead the establishment and enforcement of best practices for platform configuration and integration. Collaborate closely with cross-functional teams to facilitate smooth deployment and release cycles. Mentor junior team members, fostering their development and enhancing overall team capabilities. Proactively monitor platform performance, addressing potential issues before they impact operations. Drive innovation by identifying opportunities to enhance existing packaged or SaaS solutions.

Possess a strong command of ServiceNow Governance, Risk, and Compliance (GRC). Demonstrate expertise in platform configuration and integration techniques within packaged or SaaS environments.

Proven experience in managing release cycles and deployment processes for smooth transitions. Ability to define and implement platform standards that align with business and vendor requirements. Skilled in troubleshooting and resolving complex technical issues within packaged or SaaS solutions. Excellent communication skills are essential for effective collaboration across diverse teams and stakeholders.