This role focuses on leading the design and ongoing enhancement of packaged or SaaS applications. Responsibilities include managing configuration, integrations, and release processes. A key aspect is establishing platform standards to ensure system stability, performance, and alignment with business and vendor constraints.

As a Packaged/SaaS App Engineering Lead, you will own the design and evolution of solutions. You will oversee configuration, integrations, and releases, setting platform standards for stability and performance. Key duties include performing independently as a subject matter expert and actively contributing to team discussions and problem-solving.

A minimum of 3 years of experience with ServiceNow is essential. Strong proficiency in ServiceNow platform configuration, customization, and integration is required. Experience managing software release cycles and deployment in cloud or packaged applications is expected. Candidates should demonstrate the ability to design scalable, maintainable solutions and possess excellent problem-solving skills.