Lead the design and ongoing development of packaged or SaaS solutions, ensuring seamless configuration, robust integrations, and efficient releases. You will establish critical platform standards to guarantee system stability, optimal performance, and adherence to both business needs and vendor guidelines.

This role involves collaborating with various stakeholders to drive platform evolution and tackle emerging challenges. You will be instrumental in guiding the team, contributing to key decisions, and providing effective solutions across multiple teams.

- Serve as a subject matter expert, collaborating with and managing the team to achieve high performance. - Take ownership of team decisions and drive them forward. - Engage with diverse teams, contributing significantly to critical decision-making processes. - Offer impactful solutions to problems faced by your immediate team and across broader organizational units. - Spearhead the development and implementation of best practices to boost platform reliability and scalability. - Foster clear communication between technical teams and business stakeholders to ensure unified project objectives. - Mentor junior team members, supporting their professional development and integration within the team.

- A minimum of 3 years of overall experience is required, with a specific emphasis on at least 7.5 years of experience in ServiceNow Strategic Portfolio Management (SPM). - Demonstrated proficiency in ServiceNow Strategic Portfolio Management (SPM) is essential. - Strong understanding of platform configuration and integration techniques within cloud-based environments. - Proven experience in managing software release cycles and implementing effective deployment strategies. - Ability to define and enforce platform standards that effectively balance technical requirements with business objectives. - Skilled in diagnosing complex system issues and delivering practical, effective solutions. - Excellent communication and interpersonal skills, enabling seamless coordination across diverse teams and stakeholders. - A foundational educational background of 15 years of full-time education is mandatory.