Lead our Oracle Cloud Practice by driving strategy and delivery for complex CX solutions. This role demands extensive expertise in Oracle CX cloud technologies and a proven track record in architecting and implementing customer experience strategies.

As a Practice Director, you will shape the direction of our Oracle CX offerings, focusing on innovation and client success. Your leadership will be instrumental in guiding teams and ensuring the highest quality of service delivery in the Oracle Cloud ecosystem.

This is an opportunity to influence the future of customer experience for our clients, leveraging cutting-edge Oracle technologies and best practices. Join us to make a significant impact.

Design and deliver end-to-end Oracle CX cloud solutions, including intricate data flows and integration patterns. Build and present Proofs of Concept (POCs), demo environments, and prototypes to showcase solution capabilities.

Spearhead the gathering and analysis of customer requirements, translating them into actionable CX strategies and advocating for effective selling processes. Oversee and guide SaaS implementation methodologies such as OUM or True Cloud Method.

Mentor teams on latest CX technologies like Chatbots, Digital Assistants, and AI-driven service flows. Provide expert guidance on Oracle CX cloud products including Sales Cloud, Service Cloud, Commerce Cloud, and related modules.

A minimum of 15 years of experience in the Oracle CX domain, with at least 5 years specifically in Oracle CX cloud environments in pre-sales or solution architecture roles. You should possess a strong command of designing comprehensive CX architectures and integration strategies.

Hands-on experience with a wide array of Oracle CX cloud products is essential. Familiarity with the latest CX technologies, including AI-driven solutions, is expected. Working knowledge of SaaS implementation methodologies like OUM or True Cloud Method is required.

Prior experience with Oracle CPQ is highly beneficial. Strong communication, interpersonal, and soft skills are crucial for client interaction and team leadership. Exposure to migrating Oracle EBS to Fusion/Cloud and solid EBS solutioning and implementation experience are advantageous.