Join our AWS Solutions organization, dedicated to empowering businesses globally with intuitive technology solutions. We focus on accelerating customer growth by addressing enduring business challenges with innovative, easy-to-use applications. Our team is at the forefront of developing and delivering cutting-edge solutions, leveraging Amazon's extensive experience to become trusted partners for businesses that prefer to buy over build.

As a Customer Service Associate, you will be instrumental in delighting our 3P customers by resolving their issues efficiently. Your role involves handling customer inquiries via email, SIMs, and voice calls, ensuring satisfaction through calm and empathetic communication. You will collaborate with cross-functional teams to drive swift resolutions, identify recurring problems for scalable fixes, and suggest process improvements. Maintaining confidentiality and adhering to Amazon policies are paramount, alongside meeting quality and performance metrics while ensuring compliance with procedures and SLAs.

We are seeking individuals proficient in both English and French, possessing excellent speaking, reading, and writing abilities. A Bachelor's Degree in any field, with a preference for technology, is required. Candidates should have 1-2 years of experience in an international voice process. Strong analytical skills, the ability to think quickly, and a proactive approach to problem-solving are essential. Flexibility to work in a 24x7 environment is necessary for this 100% work-from-office role.