Join the AWS Solutions organization and contribute to a vision of providing business applications used by millions globally. We aim to accelerate customer businesses with intuitive, differentiated technology solutions that address enduring challenges. Our team is dedicated to delighting customers by thoroughly understanding and resolving their issues with speed and precision.

Amazon's Just Walk Out technology is revolutionizing the retail experience by eliminating checkout queues, first introduced in Amazon Go stores and now expanding to third-party retailers. Our CXQO 3P CS team is at the forefront of supporting this innovation, ensuring exceptional customer service.

As an Ops Specialist, you will be the primary point of contact for customer inquiries, resolving issues and answering questions through various channels like email, SIMs, and voice calls.

You will ensure customer satisfaction by listening empathetically and responding thoughtfully. Collaboration with internal teams is key to providing swift resolutions.

Your role involves identifying recurring customer problems, escalating them for scalable root-cause fixes, and recommending process improvements. Maintaining strict confidentiality and adhering to Amazon policies are paramount.

You will also drive quality and productivity, meet performance metrics, and remain flexible to work in a 24x7 environment. Adapting to changing business needs and motivating others within a metrics-driven, customer-focused setting are essential.

A Bachelor's Degree in any field, preferably technology-related, is required. You should have 1-2 years of experience in an international voice process.

Crucially, you must be proficient in both written and spoken French and English. Excellent communication skills, a proactive approach to problem-solving, and a keen ability to prioritize tasks are also vital.

We seek individuals who are quick thinkers, empathetic, personable, and attentive to detail. The ability to multitask effectively is a significant asset.