Join EY and build a career that's as unique as you are, leveraging global scale, support, and an inclusive culture. This role within the Opportunity Engagement Lifecycle (OEL) Centre of Excellence (CoE) at Level 2 ensures the precise and prompt execution of operational tasks for client engagements, with full accountability for assigned duties. Collaborating closely with Engagement Business Partners (EBPs), this position drives profitable expansion and efficient service delivery, champions process enhancements, and supports transformation initiatives. As a Level 2 team member, you'll serve as a knowledge hub, mentor junior colleagues, and help integrate new working methodologies.

Take complete ownership of your assigned tasks, coordinating with EBPs and other stakeholders to ensure high-quality, on-time delivery. Accurately complete tasks within agreed Service Level Agreements (SLAs), marking them as complete only after full actioning. Proactively identify and advocate for process improvements that align with efficient working principles. Act as a go-to resource for knowledge, sharing best practices and mentoring junior team members to enhance CoE capabilities. Liaise effectively with stakeholders and other teams to gather necessary information and share relevant updates. Support change initiatives, including testing new tools and processes, and assist colleagues in adapting to evolving ways of working. Maintain flexibility and adaptability to shifting priorities, readily supporting the team in areas requiring the most attention.

A minimum of 2-3 years of experience in an administrative, project management, or customer service capacity is essential. Demonstrated proficiency in Microsoft systems and databases is required. Experience excelling in a fast-paced environment, coupled with a proven ability to solve problems and strong business writing skills, are also necessary qualifications for this role.